How does my delivery work?

Stock items are usually available for delivery within 3 – 7 days. When your order is received, we will contact you via email or telephone to arrange a convenient delivery date. It is also stated on your order confirmation 3 – 7 working days for delivery.

We try to be as flexible as possible, if you have a preferred delivery date you can contact us on 01642 293293 to arrange.

*During recent covid times our operation has been affected by supplier delays and delivery times can be longer than usual. We will contact you to discuss any delays in the delivery process.


Returns Policy

If you are not 100% satisfied with your purchase, you can return the product, or we can collect, incurring a collection charge, and get a full refund or exchange. To arrange a return contact us on 01642 293293 to discuss further.


Cancellation Policy

If you decide to cancel an order before shipping you can contact us on 01642 293293 to arrange. A full refund will be issued to the card that the payment was received from.



You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.


Links to other websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Smithfield Timber or that of our affiliates.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.


Privacy Policy & Cookies Policy

Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please choose from the links displayed on the website.


Limitation of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control. To the maximum extent permitted by law, Smithfield Timber accepts no liability for any of the following:
• any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
• loss or corruption of any data, database or software;
• any special, indirect or consequential loss or damage.



You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.


Smithfield Timber

Smithfield Timber Ltd is a company incorporated in England and Wales with registered number 02510119 whose registered address is Westerby Road, Middlesbrough , TS3 8TD and it operates the Website

The registered VAT number is 546 8301 36.


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